OC Tech Talent Available: Customer Success Manager - B2B Technology

In the last 4 years, Michael has served as a Customer Success Manager for two B2B Marketing Technology companies.

In both roles, Michael was a trusted strategic advisor to executives and director-level customers where he was responsible for onboarding, product adoption and renewals.

Michael's achievements in these roles included:

Aided in 2X SaaS platform adoption with existing and new clients
Partnered with sales to achieve 70% renewals of all managed accounts
Reduced churn by 10% and doubled the length of customer engagements
Increased time-to-launch by streamlining the onboarding process: Created discovery form, email template
with links, and how-to guides to inform clients resulting in 90%+ renewals.
Interviewed, hired, and trained a new team member and created a training course for new hires.

Michael is searching for a Customer Success Manager role at a growing B2B Technology organization where he can use his abilities to be a valuable asset to the customer success team.

Please reach out directly by connecting on LinkedIn.

Name: Michael Hill

LinkedIn: https://linkedin.com/in/michaelhill12

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