OC's Real IQ Launches New Alternative to Surveys

Orange County Startup Real IQ Launches Conversation-Based Customer Feedback Platform

Irvine, CA — July 2026 — Real IQ, an Orange County software startup, has launched its conversation-based customer feedback platform, offering businesses an alternative to traditional surveys at a moment when survey response rates across industries continue to decline.

Instead of sending customers a form with rating scales and checkboxes, Real IQ conducts a short, natural voice conversation — typically under three minutes. A customer clicks a link, answers one open-ended question in their own words, and the platform automatically infers satisfaction scores (CSAT), Net Promoter Score signals, sentiment, and recurring themes from what was actually said. No forms, no typing, no rating scales.

"Survey forms and post-call questionnaires are done," said Vinay Kumar, founder of Real IQ. "Response rates have been falling for a decade, and it's not because customers have nothing to say. Typing into a form is friction, and a number on a scale can't capture why someone felt the way they did. Voice fixes both."

Kumar has more than twenty years of experience in technology consulting. He was previously Head of Product at Andru.ai and has guided companies like Serene Health in bringing AI into their own business applications.

The platform targets customer experience teams at mid-sized companies in almost any industry, as well as internal HR teams — applying the same conversational approach to employee pulse surveys and exit interviews, where candid answers are notoriously difficult to capture in written form. Businesses distribute feedback links through the channels they already use — post-purchase emails, support follow-ups, or checkout pages — with no technical integration required. Setup takes under ten minutes.

Real IQ is live now at myrealiq.com, with a free tier that lets businesses run their first feedback conversations at no cost. Prospective customers can experience the product directly through a live demo conversation on the company website.

Contact: contact@myrealiq.com · myrealiq.com

SOURCE: Real IQ